We offer 2 types of delivery service; local and nationwide. Our local delivery service covers all of Hampshire, Surrey, West Sussex and some areas in East Sussex, Wiltshire and Berkshire. All of our local deliveries are carried out by our own, very experienced delivery team who will place all items in a room of your choice and assemble any large items.
Our nationwide deliveries are carried out by a highly recommended courier company who specialise in furniture home delivery. They cover most areas in the UK but exclude some areas of Scotland and Wales. If you are not sure if your address is covered please contact our team on 02392812835.
How long will my delivery take?
Once your order has arrived we will contact you to arrange delivery of your items. We will attempt to deliver your items within a week of them arriving at our warehouse but we can hold items longer by request if you are not ready to receive them. Nationwide deliveries may take up to 10 days to arrange.
What days do you deliver?
Our normal delivery days for local deliveries (see ‘Types of delivery’ above) are Wednesday through to Saturday. Nationwide deliveries outside of our local delivery area are available 6 days a week, from Monday – Saturday, with additional charges applicable to weekend deliveries.
What can I expect on my delivery?
To keep your items in the best possible condition, they are carefully packaged to avoid damage during transit. When you receive your goods, please remember to keep the packaging until you're 100% satisfied with your order. In the unlikely event that you need to return the item we can only accept it in suitable packaging. When we deliver your furniture you will first be asked to sign to ensure the packaging is ok. All items will then be removed from the packaging and placed in a room of your choice. The driver will give you time to thoroughly check your items before leaving. In the unlikely event of there being a problem, the driver will repack and remove the item. Free returns may not be processed if goods are found to be damaged upon later inspection and failure to identify any faults with your order may result in a charge for return transport being taken off your refund. Similarly, if you have chosen our Assembly Service upgrade, please ensure you inspect all elements of your delivery thoroughly before assembly. Failure to identify any faults until a later stage may result in a return transport fee being taken off any refund that may be issued.
How much will my delivery cost?
The delivery cost will depend on the total value of your order or the area you are in. All orders over £1000 qualify for our free standard delivery nationwide (This excludes certain postcodes listed below). Please note that this delivery service does not necessarily include the assembly of larger items. If you live outside our local delivery network and wish for larger items like wardrobes and beds to be assembled, you will need to purchase the ‘assembly required’ optional charge when on the product page during the ordering process.
If your order is less than £1000 then you will be charged for delivery based on where you are in the country. To find out how much it will cost and if the assembly charge is included please refer to the table below: -
|Post Code||Cost||Assembly Included in Price|
|PO1 - PO6||£10||Yes|
|PO7 - PO10||£15||Yes|
|PO11 - PO15||£20||Yes|
|PO18 - PO19||£25||Yes|
|PO20 - PO21||£30||Yes|
|GU28 - GU32||£30||Yes|
|GU27 – GU34||£35||Yes|
|GU26 & GU35||£40||Yes|
|GU7 – GU10||£45||Yes|
|GU1 – GU5||£50||Yes|
|SO30 – SO32||£30||Yes|
|SO21 – SO24||£35||Yes|
|SO14 - SO19||£35||Yes|
|SO50, SO52 & SO53||£35||Yes|
|ALL OTHER POSTCODES
(Excluding those listed below)
Unfortunately, there are some post codes that we can’t deliver to through our standard delivery network. If you live in any of the areas with the following post codes, please contact the shop on 02392812835 and we will attempt to find another way of delivering your furniture to you. Here is a list of post codes we can’t cover in the standard delivery service: -
IM, CE, HS, KW15 - KW17, PA41 – PA78, PH42 – PH44, KA27 – KA28, TR21 – TR25.
If you live in any of the above post codes and would like to arrange a delivery, please contact the shop on 02392812835 and we will try and find a solution for you.
What time slots do you allow for delivery?
If you are having a local delivery (see above), we will give you a 2-hour time window between the hours of 10am and 5pm in which you or someone over 16 years of age, will have to be available to take delivery of your furniture. Should you require, you can request for one of our delivery team to contact you 30 minutes before delivery.
If you are having a nationwide delivery you will be given a 3-hour time slot and you will also be called one hour before delivery to confirm your time.
Do you assemble furniture when you deliver it?
If you are having a local delivery, the cost of assembling any large items of furniture and putting them in a room of your choice, is included in the delivery price (Excluding metal framed beds). Most of the smaller items will come already assembled and will be delivered as such. There are some smaller items such as coffee, console and lamp tables that may require the legs bolting on. In these cases, they will be delivered boxed and the customer will have to assemble, unless arranged with us prior to delivery.
If you are having a delivery courtesy of our nationwide delivery company, there will be an extra charge of £49 per item you require assembled. You will have to select this optional charge at the point of ordering your items on the website. Deliveries in our local delivery network will not need to select this charge. Items that require assembly are usually the larger bedroom items such as wardrobes and beds.
If you are unsure if you have to pay the extra assembly charge or not please refer to the above question regarding ‘delivery costs’.
Can I cancel my delivery and are there any extra charges if I do?
Due to the nature of using a nationwide delivery network, your furniture items will often leave our warehouse approximately 2 days before your delivery date. Therefore, if you decide to cancel your delivery less than 2 working days prior to your items arriving or if the goods have left the warehouse and cannot be delivered due to reasons beyond our control, you will be liable for a £45 fee plus return charges, which apply as follows; £25 per item (0-0.25 M3 (Cubic Meter)) or £49 per item (0.26 M3 +).
All wardrobes have a return fee of £100 per item regardless of cubic metres (M3).
These reasons include, but are not limited to:
- You cancel your order after the items have been dispatched
- We are unable to complete the delivery due to access issues
- You are unavailable or unable to take delivery of your order
To estimate the cubic volume of the items you wish to return please use the following formula: -
Height (H) x Width (W) x Depth (D) = Cubic Volume (M3)
Example: - 180cm (H) x 92cm (W) x 45cm (D) = (M3)
1.80 (H) x 0.92 (W) x 0.45 (D) = 0.74 (M3)
Do you take the cardboard and packaging away?
If you are having a local delivery and we have to assemble the items, then we will also take away the cardboard and packaging from those items. All other items will be left in the boxes. We may be able to remove all items from the packaging but this will have to be arranged prior to delivery and will be at an extra cost.
If you are having a delivery outside our local delivery area, then our nationwide delivery company removes the packaging from all items as a standard feature. Local and nationwide delivery information can be found in the ‘delivery areas’ section of our FAQ page.
Please note, if you think you are likely to return your items you will need to ask the delivery team to leave the packaging with you so you can re-box the items you wish to return
What happens if I can't make my delivery time slot?
If you are unable to be in for the delivery time slot that was arranged for you then you will need to phone our team on 02392812835 as soon as possible to re-arrange. We would have to be informed 48 hours before the delivery at the very latest if you wish to cancel. If you do not inform us prior to 48 hours before your delivery you will still be liable for the delivery charge. You will also be liable for the return costs associated with missing a delivery (explained above). Unfortunately, e-mails are not accepted as a method of cancellation. We require a phone call to cancel any delivery booked.